Answers to common questions about availability checks, escrow inspections, roommate matching, and verified agent tours.
Frequently Asked Questions
Before booking or paying for an inspection, you initiate a free Availability Check. We immediately notify the verified agent or landlord with a 24-hour verification token. If the agent confirms the hostel room is vacant, you receive an email and notification unlocking the physical inspection booking. If the agent does not respond within 24 hours, the request automatically expires so you never pay for a taken room.
The ₦7,500 inspection fee guarantees a scheduled physical tour of your chosen hostel AND covers tours of any alternative accommodation units the agent manages within that same area and price bracket. Additionally, it unlocks direct in-app messaging with the verified agent. Your fee remains protected in Campus Tent Escrow until the tour is carried out.
Because all inspection payments are held in Campus Tent Escrow, agents are only paid after the tour is completed and confirmed. If an agent does not show up, cancels without notice, or the property does not match its listing, you can raise an immediate dispute through your dashboard to receive a full refund or get reassigned to a verified agent.
When you pay for an inspection, your money is held safely in escrow. Agents only receive their payout (₦5,010 net after processing and platform fee) once the inspection takes place. This guarantees zero financial loss from ghost agents, fake listings, or unfulfilled promises.
Payments are processed securely via Paystack, supporting Nigerian Naira debit cards (Mastercard, Visa, Verve), direct bank transfers, and USSD. All transactions are encrypted and provide instant email and in-app receipts.
Campus Tent promotes 100% transparent pricing with no hidden gate fees. Every listing clearly itemizes the annual base rent alongside any required caution deposits, utility fees, maintenance dues, or legal charges so you know the exact total cost before scheduling an inspection.
You can create a Roommate Profile specifying your budget, study habits, religion, cleanliness expectations, department, and campus location preferences. You can search and filter compatible students, message verified profiles, and find someone who shares your lifestyle before signing a lease.
A 'Co-Renting' badge indicates that a student is actively looking for a roommate to split the cost of a new hostel or apartment. Once you agree to pair up, you can update your status to 'Paired'. Paired listings are automatically archived from public searches after 30 minutes to prevent unwanted inquiries.
Yes. You can edit your roommate questionnaire, budget, preferences, or description at any time directly from the Roommate Matching dashboard or your user profile settings.
Agents register an Agent Account, upload their National Identity Number (NIN) or government-issued ID, and provide verifiable contact details. Our team audits every submission before awarding a green 'Verified' badge. Unverified agents cannot receive inspection bookings.
Agents submit their Nigerian bank account details (account number and bank name) in their Agent Dashboard. Once a student's physical tour is completed and marked confirmed, the ₦5,010 payout is automatically disbursed directly to the agent's verified bank account.
We combat student housing fraud through three layers of security: (1) Mandatory NIN identity verification for all agents, (2) A 24-hour availability check before any payment can be initiated, and (3) Escrow-protected inspection payments that are never released without proof of service. Students should never pay full rent without physical inspection.
Every listing, message conversation, and roommate profile has a 'Report' button. Clicking it sends an urgent flag to our moderation team with listing details. You can also submit an urgent ticket directly using the form on this page.
Submit a Ticket
Need help with an inspection, payment, or listing? Send our support team a direct message.